The Client

SpenDifference is a rising star in strategic group purchasing for emerging and mid-size restaurant chains.

The Challenge

Due to rapid enterprise growth, the absence of a strategic planning function, and an inability to integrate previous consultants’ work, the organization was unable to complete their enterprise initiative development or link that to a comprehensive, documented strategy.

The Approach

Using enVision’s Strategic Planning Methodology, our Associates guided the executive team through a series of sessions with the ultimate objective of developing their mission, vision, values, critical change (for the year), and strategic imperatives. The goal was to develop a strategy to support the development of:

- Customer service systems and processes that can be scalable and repeatable
- Purchasing systems and processes that can be scalable and repeatable
- Financial planning and analysis systems, function and reporting
- A marketing, branding, and customer relations strategy and plan
- A company culture based on success to attract and retain the best and brightest in the industry

Ultimately, the developed 2010-2013 strategy and operational plan gained the approval of the executive team and SpenDifference Board of Directors.

The Results

In addition to the mission, vision, values, and critical change documents, the team produced a detailed organizational imperatives “one-pager” that included:

- Strategic Alignment comprised of the Organizational Imperative, a Rationale for Focus, and the Key Initiative
- Key Performance Indicators
- Tactical Project Plan to Achieve the Strategy comprised of Critical Next Steps, identification of the Executive Sponsor and a dashboard to track results

In doing so we were able to define success for this organization and challenge the business by asking and solving:

- How will we measure ourselves?
- How will we manage ourselves?
- What are the risks in or impediments to achieving the plan?